by Ginger Doherty, Domestic & International Sales Manager
Business Focus section in the Distributor's Link Magazine, fall 2015 issue
In 2007 Crescent made the decision to expand our footprint in the international marketplace. We wanted to grow our presence in the “global economy”. We began by attending some trade shows in Europe and added international pages to our website. What we found surprised us a little. Many of Crescent’s domestic customers had distribution offices in other countries. This has served to strengthen our relationships with them. By quoting the satellite offices directly we are able to be more responsive to their inquiries and have a better understanding of the needs of their customers.
To that end we have become very well versed in the environmental regulations of the countries they serve, and strive to work within the regulations. We attended several classes on REACH and regularly review the changes that are made to the regulation to be sure we remain compliant.
It is our commitment to our customer’s needs that gives us the drive to be the best that we can be, and to provide a quality product to the industry both here in the US, and abroad. With faster and more direct contact with our global partners around the world, we are able to provide faster and better service, while still providing the high quality that has made Crescent a trusted partner in the fastener industry.
In an effort to be a more efficient partner we can ship directly to the satellite offices, consolidate shipments, or drop ship to your customers, depending on your needs. Our goal is to continue to grow our business without changing our commitment to trust, quality, and customer service. We believe these values are the foundation of all that we do. Our commitment to our customers will not change and our relationships will only grow and get even stronger as our business continues to grow worldwide.
If you have not already contacted us about your international business, please do, let’s grow together. If you have, THANK YOU.